Question 1

How do i get a refund or exchange and item?

Accepted Answer

We aim to give 100% happiness to all our customers. We offer a hassle-free return process, if you a not completely satisfied with your purchase. Reach out to us within 30 days at info@147snookerfanatics.com and provide us with feedback and a photo. This goes a long way for us to improve and amend our mistakes for all future transactions.

For more information head to our Return Policy page or reach out to us on our webchat for your convenience.

Question 2

What’s the quickest way to contact you?

Accepted Answer

147snookerfanatics is currently an online store, but we may open a physical location in the near future. If you have any inquiries, please don't hesitate to contact us via our webchat or email us directly at info@147snookerfanatics.com. We will endeavor to respond to you as soon as possible

Question 3

How long does shipping take?

Accepted Answer

Please refer to our shipping and return policy for estimated delivery time. Our production company is based in Canada.

Question 4

If I placed an order over a week ago, but haven't received my package yet, where is it?

Accepted Answer

All our shipments include tracking with delivery confirmation. If your tracking information confirms that the item has been delivered to the address you provided, but you have not received your order, please contact the carrier directly for information in relation to your delivery. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

If the package is lost on its way to your address, please contact us for refund or we can reorder the item for you, we apologize in advance for your experience and thank you for your patience. We are here to help and provide everyone the best shopping experience and hope to see you again.

Question 5

How do I change or cancel my order?

Accepted Answer

We all want our orders to arrive as quickly as possible. For this reason, if you decide to cancel your order or change your shipping address, please contact us as soon as you place your order. We are unable to change or edit an order more than 3 hours after it has been placed.
Wrong Address Disclaimer
It is the responsibility of the buyer to ensure that the shipping address is entered correctly. We are not responsible if a package is returned to us due to an incorrect or undeliverable address. Therefore, there is only a very small window of time to cancel or change the shipping address for your order. We thank you for your understanding and hope you enjoy the items you purchased.

Question 6

What do I do if an item is out of stock?

Accepted Answer

We know how it feels to fall in love with a piece, only to find out it’s been sold out! Don’t stress. Send us a message and we'll be happy to provide you with the status of the item and don't forget to like us on Instagram and follow us to receive shop updates, product restocks and more!

Question 7

What shipping method is available?

Accepted Answer

For now, free standard shipping with tracking worldwide. To keep updated follow us on Instagram, thank you for your support in our small business!

QUESTIONS YOU MAY HAVE

Frequently asked questions