STORE POLICY
Customer Care
Our customer care team is dedicated to providing exceptional support and assistance to ensure a seamless shopping experience for our valued customers. We are here to help with:
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Product Inquiries: Need more details about a product? Our team is ready to provide accurate and timely information.
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Order Support: From placing an order to tracking your shipment, we’ll guide you every step of the way.
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Problem Resolution: Encounter an issue? Whether it’s related to billing, shipping, or product concerns, we’ll work quickly to resolve it.
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Returns & Exchanges: We make the process simple and hassle-free if you’re unsatisfied with your purchase.
Available through live chat, email, our customer care representatives are knowledgeable, friendly, and committed to providing the support you need, whenever you need it. Your satisfaction is our priority!
Privacy & Safety
Your privacy and safety are our top priorities. We are committed to protecting your personal information and ensuring a secure shopping experience. Our online store uses advanced encryption technologies to safeguard your data during transactions, including payment details and personal information. We strictly adhere to privacy regulations and never share your information with third parties without your consent. By implementing robust security measures and regularly updating our systems, we strive to create a safe and trustworthy environment where you can shop with confidence. If you have any questions about our privacy practices, feel free to contact us anytime.
Delivery
All items purchased through our store will be sent to production within 24 hours. Your order status will be updated upon shipment with a tracking number. Please read our shipping policy for estimated delivery times based upon your location.
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. 147 Snooker Fanatics is not responsible for delays due to customs.
Cancellations
Cancellations: accepted
Request a cancellation: within 3 hours of purchase
Payment Methods and Fees
• Credit / Debit Cards
Credit/Debit Cards fees depending on your provider, 147 Snooker Fanatics does not charge additional transactions fees
From 1.75% + 30¢ per transaction
• Alipay
From 2.9% + 30¢ per transaction, 147 Snooker Fanatics does not charge additional transactions fees
